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System Support Analyst

A leading enterprise organization is seeking an experienced IT Support Specialist to support a large, distributed workforce in a fast-paced, mission-critical environment. This role is ideal for a well-rounded IT professional who enjoys being the first point of contact and solving a wide range of technical issues across systems, platforms, and users.

Role Overview

As an IT Support Specialist, you will serve as a primary contact for end-user support, ensuring employees have the tools, access, and technical resources needed to operate efficiently—while maintaining system security and operational integrity.

Key Responsibilities

  • Respond to and resolve IT support tickets and incoming requests across the enterprise

  • Provide on-site IT support and assist with onboarding and technical projects

  • Troubleshoot hardware, software, network, connectivity, security, and cloud-related issues

  • Document solutions, escalate complex issues, and communicate clearly with users of varying technical levels

  • Support PCs, peripherals, AV systems, user access, asset management, and emerging technologies

Required Qualifications

  • 3+ years of hands-on IT support experience across multiple technical areas

  • Strong knowledge of Windows environments and Microsoft O365

  • Understanding of standard network architecture and security concepts

  • Experience performing remote diagnostics and troubleshooting

  • Ability to prioritize issues, adapt quickly, and operate independently as a primary IT contact

Preferred Skills & Tools

Experience with one or more of the following is a plus:
Active Directory, ServiceNow, VPNs, VOIP systems, Cisco or Fortinet networking, PowerShell, SCCM, MDM, iOS/Android, asset management tools, and monitoring platforms.

Certifications such as A+, Network+, Security+, MS900, or similar are a plus.

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System Support Analyst IT & Engineering · Contract Birmingham, Alabama

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