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$45,000 - $54,000 depending on experience
Birmingham, AL
Our client is seeking a Collections Associate who understands that successful collections are built on relationships, not just recovery. This is not a traditional high-volume call center environment; it is a specialized role focused on partnership with commercial clients. This hire will take a "customer-first" approach to accounts receivable, ensuring they maintain long-standing business relationships while securing the steady flow of revenue. This role offers a laid-back office environment, a casual dress code, and a deeply family-oriented culture.
Responsibilities:
Qualifications:
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Collections Associate- MUST HAVE CONSTRUCTION OR RELATED EXPERIENCE!
Collections Associate- MUST HAVE CONSTRUCTION OR RELATED EXPERIENCE!$45,000 - $54,000 depending on experience
Birmingham, AL
Our client is seeking a Collections Associate who understands that successful collections are built on relationships, not just recovery. This is not a traditional high-volume call center environment; it is a specialized role focused on partnership with commercial clients. This hire will take a "customer-first" approach to accounts receivable, ensuring they maintain long-standing business relationships while securing the steady flow of revenue. This role offers a laid-back office environment, a casual dress code, and a deeply family-oriented culture.
Responsibilities:
- Assume full ownership of assigned accounts receivable, managing the collection process for balances over 45 days past due.
- Conduct professional, "gentle" initial outreach to customers to confirm invoice receipt and resolve any minor payment hurdles.
- Partner with branch managers and sales representatives to discuss specific job projects and resolve account disputes.
- Coordinate the administration of owner notices, lien waivers, and the filing of liens when necessary.
- Evaluate credit applications and assist in the setup of new customer accounts and specific job profiles.
- Research and resolve billing disputes to ensure accurate and timely payment applications.
- Collaborate with the broader accounts receivable team to share account knowledge and prevent duplication of work.
- Maintain an even flow of weekly revenue to consistently lower the company's Days Sales Outstanding (DSO).
- Assist with payment posting and other departmental administrative tasks as needed.
- Utilize industry-specific knowledge to navigate the complexities of construction-related billing and payments.
Qualifications:
- At least 2–3 years of experience in commercial collections or accounts receivable.
- Direct experience in the construction, underground utility, or industrial distribution industries is highly preferred.
- Familiarity with construction lien laws (specifically for Florida or Georgia) is a significant advantage, though training is available.
- Proven ability to be firm regarding collection objectives while remaining empathetic to customer needs.
- Strong problem-solving skills with a proactive approach to resolving account discrepancies.
- Self-motivated work ethic with the ability to function independently in a small-office setting.
- Excellent verbal and written communication skills for high-level professional interactions.
- Experience with large-scale commercial construction projects rather than consumer-level service collections.
- Proficiency in basic accounting software and Microsoft Office Suite.
At our clients’ request, only individuals with required experience will be considered.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
IND123
#LI-CC1