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$62,000
PangeaTwo is partnering with a trusted client to find a well-rounded IT Support Analyst who thrives in a dynamic environment and is passionate about delivering exceptional technical support. This role blends desktop support, infrastructure oversight, and IT operations — ideal for someone who enjoys variety in their day and values being a go-to problem solver across the organization.
What You’ll Do:
User & Helpdesk Support:
What We’re Looking For:
Tech Stack Highlights:
If you’re a motivated and technically versatile IT professional looking to join a company that values innovation, teamwork, and reliability, we want to hear from you!
Apply today through PangeaTwo and let’s start the conversation.
This position requires US Citizenship or Green Card as the client is not able to provide sponsorship.
At our clients’ request, only individuals with required experience will be considered.
Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
#IND123
IT Support Analyst
IT Support Analyst$62,000
PangeaTwo is partnering with a trusted client to find a well-rounded IT Support Analyst who thrives in a dynamic environment and is passionate about delivering exceptional technical support. This role blends desktop support, infrastructure oversight, and IT operations — ideal for someone who enjoys variety in their day and values being a go-to problem solver across the organization.
What You’ll Do:
User & Helpdesk Support:
- Provide Tier 1 and Tier 2 tech support via in-person, phone, and remote tools
- Troubleshoot hardware, software, network, and communication issues
- Create and manage helpdesk tickets and document resolutions
- Install, configure, and maintain laptops, desktops, printers, and mobile devices
- Perform OS and application upgrades (Windows/Linux environments)
- Support SQL Server, Exchange, and enterprise application systems
- Troubleshoot LAN/WAN, VPN, and wireless connectivity
- Manage Active Directory, permissions, and group policies
- Assist with patch management, system backups, and disaster recovery
- Support antivirus, endpoint protection, and IT security procedures
- Ensure compliance with IT policies across systems and users
- Participate in system upgrades, application rollouts, and infrastructure planning
- Document technical processes and develop internal user guides
- Collaborate with vendors, internal teams, and leadership on IT projects
What We’re Looking For:
- Associate degree in Computer Science (or related) OR equivalent experience
- 4–8 years of hands-on IT support experience in a corporate or industrial setting
- Familiarity with Windows, Linux, Active Directory, SQL, Exchange, and ERP systems
- Bonus points for exposure to HTML, C#, VB .Net, or web development
- Strong troubleshooting, documentation, and customer service skills
- Comfortable lifting/moving up to 50 lbs and working in diverse environments
Tech Stack Highlights:
- Windows/Linux OS
- SQL Server, Exchange
- Active Directory
- VPN, LAN/WAN
- ERP/CRM systems
- Ticketing systems and endpoint protection
If you’re a motivated and technically versatile IT professional looking to join a company that values innovation, teamwork, and reliability, we want to hear from you!
Apply today through PangeaTwo and let’s start the conversation.
This position requires US Citizenship or Green Card as the client is not able to provide sponsorship.
At our clients’ request, only individuals with required experience will be considered.
Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
#IND123