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IT Systems Tech

Tech Support Analyst 1
$40,000 - $45,000
Birmingham, AL (onsite role)

Essential Functions:

• Troubleshoot Issues: Handle escalated software, hardware, and network problems.
• Install Software: Install, configure, and upgrade applications.
• Manage Access: Set up and manage user accounts and permissions.
• Document Solutions: Keep detailed records of support tickets.
• Escalate Issues: Refer complex problems to higher-level IT teams.
• Support: Provide remote and on-site assistance, ensuring clear communication.
• Train Users: Offer guidance on using systems and software.
• Policy Compliance: Follow company policies and keep managers informed.
• Customer Service: Deliver exceptional customer service and white glove support, ensuring user satisfaction and professionalism in all interactions.

Key Knowledge Areas:

• Entra-ID
• Intune MDM
• Microsoft Windows
• Microsoft 365 (Outlook, Teams, SharePoint)
• Active Directory

Qualifications:

• Education: On-the-job training; industry certifications preferred.
• Experience: 1-3 years in IT.
• Skills: Strong troubleshooting, problem-solving, and customer service skills. Familiarity with Windows, MacOS, hardware, peripherals, ITSM principles, ticketing systems, remote access tools, and Active Directory.

Preferred Certifications:

• CompTIA A+
• Network+

This position requires US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.


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