Skip to content
Return to list

Help Desk Analyst

Help Desk Analyst
Birmingham, AL
$45,000 - $52,000

Our partner in Birmingham, AL is searching for a Help Desk Analyst that is looking to both skills and career.

  • Provide both hardware and software support to internal and field users
  • Support the technology equipment:  pcs, laptops, software, systems hardware, printers, mobile devices, and application functions
  • Install, diagnose, upgrade, repair, and configure the desktops/laptops, mobile device and printers
  • Work with vendors on support issues and workflow as needed
  • Manage and resolve users request through a ticketing system
  • Support will be done via phone, online, remote access or in person
  • Stay current on modern technologies including software and hardware
  • Develop a working relationship with the user community to help with proactive service
  • Prioritize the tickets and escalate them when it is appropriate
  • Conduct preventative maintenance on all equipment
  • Perform post-resolution follow up with users

  • 2+ years of Technical Support Experience
  • Windows and Microsoft Experience
  • Mobile Device support and set up experience
  • Diagnostic Utility experience
  • Excellent Communication skills:  Verbal and Written
  • Able to work with a team and work independently

  • Bachelor’s Degree or equivalent work experience
  • A+ Certification (preferred)
  • Active Directory Exp
  • A/V Set up exp (preferred)
  • Go Getter
  • Solution Finder and problem solver
  • Exception interpersonal skills
  • Customer Service focused (White Glove Customer Service)
  • Attention to detail & Organizational and prioritization skills
This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

Help Desk Analyst Helpdesk · Direct Hire Birmingham, Alabama