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Tier 2 Technical Support Analyst

Technical Support Analyst
$25.00 - $30.00
Birmingham, AL

Our partner in Birmingham, AL is searching for a Technical Support Analyst.


  • Provide both hardware and software support to internal and field users
  • Support the technology equipment: pcs, laptops, software, and systems hardware
  • Install, diagnose, upgrade, repair, and configure desktops/laptops and printers
  • Manage and resolve users request through a ticketing system
  • Track and escalate and issues as needed
  • Support will be done via phone, online, remote access or in person
  • Stay current on new technologies including software and hardware
  • Full command of MS  Office Suite including Active Directory and O365,

Job Details:

  • Answer incoming request from user via phone or email (occasionally in person)
  • Document user identification information in tracking system
  • Develop a working relationship with the user community to help with proactive service
  • Document the tickets and the resolution process for future knowledge
  • Research issues and processes for the team
  • Install anti-virus software
  • Conduct preventative maintenance on all equipment
  • Perform post-resolution follow up with users


  • 3+ years of Technical Experience (Computer Hardware)
  • Experience with Microsoft, Window products including Active Directory, O365, Azure and SharePoint preferred
  • Bonus: Exp with Cisco tools, Servers, and Firewalls
  • IOS exp
  • Diagnostic Utility experience
  • Excellent Verbal and Written skills
  • Able to work with a team and work independently


  • Bachelor’s Degree or equivalent work experience
  • A+ Certification - preferred
  • Network+ Certification (bonus)


  • Go Getter
  • Solution Finder
  • Technically Hungry and wanting to always learn
  • Able to develop relationships
  • Exceptional interpersonal skills
  • Listening skills to really know what the user needs
  • Attention to detail
  • Organizational and prioritization skills

If you want to sit back and wait for the phone to ring or the next ticket this role is not for you. We want those types that are proactive and take the lead for the technical roadmap.

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.


Tier 2 Technical Support Analyst IT & Engineering · Contract to Hire Birmingham, Alabama