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Bilingual Account Specialist - HYBRID!

Bilingual Account Specialist - HYBRID!

$33,000 plus bonus

Homewood, AL

Our partner in Homewood, AL is in need of a Bilingual Account Specialist. They are responsible for selling to existing customers, maintaining and growing sales through various communication channels with existing customers, handling customer service inquiries and updating multiple systems, as necessary.

Job Description:

  • Successfully sell products to established customers via multiple customer contact channels
    through up-selling and cross-selling established products and introduction of new brands
    and packages which results in increased volume and profitability.
  • Resolve all inbound and outbound support requests per established guidelines.
  • Identify and act as a company ambassador by offering best sales programs to drive customer
    value and grow the customer beverage business
  • Deliver professional account management for designated customers.
  • Utilize effective communication skills to ensure customer expectations are successfully
    achieved with all internal/external stakeholders.
  • Actively listen to customer inquiries and apply job knowledge to accurately complete the
    necessary request to ensure customer satisfaction.
  • Research account call history and use applicable resources/tools to problem-solve and make
    appropriate decisions to meet customers’ needs and resolve issues.
  • Escalate customer issues within established guidelines to ensure timely resolution.
  • Works with Field sales organization; customer sees the call center as a part of a tightly
    integrated customer management solution.
  • Understands performance metrics and improves quality and capabilities to meet and/or exceed
  • Access multiple system applications simultaneously to effectively provide sales and service to
  • Actively participate and contribute in engagement and team building activities.
  • Assist with projects per business needs.

Job Requirements:

  • Fluent in Both Spanish and English.
  • Associate degree (A. A.) or equivalent from two-year College or technical school; or
    related experience and/or training; or equivalent combination of education and experience.
  • One (1) year experience working in various computer applications
  • One (1) year sales experience
  • Strong attention to detail and time management skills
  • Demonstrated ability to understand policies/guidelines and use them as intended
  • Demonstrated ability to provide outstanding customer service
  • Demonstrated ability to successfully work independently and in a team environment
  • Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
  • Proven ability to communicate persuasively, effectively and in a professional manner
  • Proven ability to communicate effectively both verbally and in writing
  • Additional duties as assigned.
  • Exceptional attention to detail, in terms of both language and numerical information
  • Working knowledge of information systems and above average computer skills
  • Ability to multi-task, strategically plan, follow a course of action, and meet timelines
  • Able to work both independently and as part of a team
  • Willingness to constantly learn and suggest new ways of doing things

Bilingual Account Specialist - HYBRID! Office & Administrative Support · Direct Hire Birmingham, Alabama