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Helpdesk Analyst

HelpDesk Analyst
Lafayette, LA
$45,000 - $50,000

Our partner in Lafayette is searching for a Help Desk Analyst.


Provide both hardware and software support to internal and field users
Support the technology equipment: pcs, laptops, software, systems hardware, printers, mobile devices, and application functions
Install, diagnose, upgrade, repair, and configure the desktops/laptops, mobile device and printers
Work with vendors on support issues and workflow as needed
Manage and resolve users request through a ticketing system
Support will be done via phone, online, remote access or in person
Stay current on modern technologies including software and hardware
Develop a working relationship with the user community to help with proactive service
Prioritize the tickets and escalate them when it is appropriate
Conduct preventative maintenance on all equipment
Perform post-resolution follow up with users


2+ years of Technical Support Experience
Windows and Microsoft Experience
Mobile Device support and set up experience
Diagnostic Utility experience
Excellent Communication skills:  Verbal and Written
Able to work with a team and work independently


Bachelor’s Degree or equivalent work experience
A+ Certification (preferred)
Active Directory Exp
A/V Set up exp (preferred)
Go Getter
Solution Finder and problem solver
Exception interpersonal skills
Customer Service focused
Attention to detail & Organizational and prioritization skills

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

Helpdesk Analyst IT & Engineering · Direct Hire Lafayette, Louisiana